1. PRIVACY POLICY

I hold and use client data in order to provide you with the best possible treatment options support and advice. By law I have to keep the basic information about my clients for 6 years after they cease being client for tax purposes and 7 years for insurance.

This privacy policy provides details of how Rachel Ray Reflexology collects and processes personal information about  you to provide treatments and build an ongoing relationship with you. Personal information may have been collected through this website, by phone, email or in person in relation to any of the services I provide.

I am committed to protecting your privacy and will use your persona information in accordance with the Data Protection Act 1998 up to and including 24 May 2018 and the EU General Data Protection Regulation 2016/679 thereafter (GDPR) (together with the DATA Protection Legislation) and other applicable laws and regulations that relate to data protection and privacy.

Data Controller Name : Rachel Ray     Email Address : rachel@rachelrayreflexology.co.uk

Postal Address : The Old Farmhouse, Hingham Road, Great Ellingham, Norfolk, NR17 1JE

If you are not happy with any aspect of how I your data is collected and used, you have the right to complain to the Information Commissioner's Office (www.ico.org.uk) but it would be appreciated if you would contact me first so that I can try to resolve any issues.

It is important that any information held about you is up to date and accurate so please let me know if any of your personal information changes.

2. WHAT DATA IS COLLECTED

Personal data means any information capable of identifying an individual and may include;

Identity Data : First name, last name, other names, username, marital status, title, date of birth and gender

Contact Data : Postal address, email address, telephone numbers

Technical Data : Login data, internet protocol addresses, browser type and version, browser plug-in types and versions time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

Profile Data : Username, password, interests, feedback and survey responses

Usage Data : Information on how you use this website and services

Marketing and Communications Data : Your preferences in receiving marketing communications from us or third parties and your communication preferences. Also records of communications between us including e-mail, letters and text messages.

3. HOW IS THE DATA COLLECTED

Your data is collected through

Direct Interaction : Filling in a form on the site or by communication with me by post, phone, email or otherwise including attending a consultation or giving feedback

Automated Technologies or Interactions : As you use the site, we may automatically collect technical data about your equipment, browsing actions and usage patterns. We collect this data using cookies, server logs and similar technologies

Third Parties or Publicly Available Sources : Our company is hosted on the Wix.com platform which provides the online platform to be able to sell our services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Third Parties could include analytics providers such as Google and search information providers.

4. WHAT HAPPENS WITH THE INFORMATION

information is collected to enable me to provide you with a better service along with  -  internal record keeping  -  improving my service to you  -  responding to queries  -  managing my relationship with you  -  obtaining feedback from you regarding my services  - providing you with reminders regarding your treatments.

From time to time, I may also use your information to contact you for market research purposes. I may contact you by email, phone or mail. I may use this information to customise this website.

In accordance with your preferences, I may also use your personal information to provide you with information about treatments, promotions or special offers that may be of interest to you.

5. WHAT CHOICES DO YOU HAVE

If you think the personal information I hold about you is inaccurate or incorrect you can request that I correct that information.

If you receive marketing emails or SMS messages from me, you can choose to stop receiving these by following the unsubscribe link.

You can also choose to change your marketing preferences by writing to me.

6. DATA SECURITY

I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical and electronic processes to safeguard and secure the information I collect online.

7. LINKS TO OTHER WEBSITES

This website may contain links to other websites of interest. However, once you have used these links to leave this site, you should be aware that I do not have control over that other website. Therefore I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You shoud exercise caution and look at the privacy statement for the website in question.

8. YOUR LEGAL RIGHTS

You have rights under Data Protections laws in relation to your personal data;

Right to be informed about how your information will be held and used by me

Right of access. To be able to see my records of your personal information

Right to rectification. To tell me to make changes to personal information if it is incorrect or incomplete

Right to erasure (also 'right to be forgotten'). Right to request that I erase any information I hold about you

Right to restrict processing of personal data. You have the right to request limits on how I use your personal information. 

Right to data portability. Under certain circumstances, you can request a copy of personal information held electronically so you can reuse it on other systems

Right to object. To be able to tell me you don't want certain parts of your information using, or only to use it for certain purposes.

Rights in relation to automated decision-making and profiling.

Right to lodge a complaint with the Information Commissioners Office. To be able to complain to the ICO if you feel your details are not correct, they are not being used in a way that you have given permission for or if they are being stored when they don't have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protections-regulation-gdpr/individual-rights/