Terms and Conditions

Consultation

  • All clients must complete a consultation form prior to treatment to enable me to understand any health and wellbeing issues that may need considering or addressing. This is also you consent for me to treat you.

  • Treatments will only be conducted if are no contraindications to treatment on the day.

  • GP/Consultant permission may be required before treatments can commence.

 

Payment

  • I accept payment by Bacs transfer or in cash.

  • Payment can be made prior to the appointment or within 2 days following treatment. I reserve the right to contact you in the case on non-payment.

 

Cancellation Policy

  • As a sole trader you will appreciate that my time is my business so no-shows/missed appointments and very late cancellations affect my business and also prevent me from offering the opportunity for an appointment to someone else. If you wish to cancel or change your appointment, I respectfully request 24 hours notice, otherwise you will incur a cancellation fee of the full treatment price.

  • The cancellation fee may be waived at my discretion.

  • I reserve the right to cancel a treatment without notice if the client is under the influence of drugs or alcohol.

 

Vouchers​

  • Vouchers are available for any value to cover a treatment or course of treatments and can be personalised.

  • Vouchers must be presented at the time of booking or treatment

  • Vouchers cannot be refunded or exchanged for cash or other vouchers

  • Expiration dates on vouchers cannot be extended or changed except in exceptional circumstances`

Privacy

  • Client consultations and treatment details will not be discussed with anyone other than the client unless the client is under the age of 16 or has a care worker or guardian.

  • Consultation forms and treatment notes are kept securely.

  • By signing the consultation form, clients are giving me permission to hold records and data about them.

Young Clients

  • Clients under the age of 16 must be accompanied by an adult

  • The adult must give permission for the treatment to be performed

  • The adult must co-sign the consultation form

  • The adult must be present in the room throughout the treatment